Platinum Play Online Casino Review

A Review of the Player Preferred Microgaming Online Casino Platinum Play

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Quick Facts About Casino

Casino Platinum Play Online Casino

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General Overview
Bonus Details
Casino Software Details
Customer Support Details

Software Provider Microgaming
Max Bonus 400 Credits
Bonus Match % 150% on first deposit and 100% on second deposit.
Min Purchase 20 credits
U.S. Accepted Does Not Permit U.S. Players

General Casino Overview

Platinum Play Casino was launched in 2004 by the Fortune Lounge group. The casino has received its licensed from the Kahnawake Gaming Commission and its operations are audited and certified for fair gaming by eCOGRA. In addition the casino has a dedicated player protection department to combat fraudulent activities and transmits information using 128-bit SSL encryption technology in order to ensure security of sensitive customer information. Platinum Play Casino also offers protection against and assistance for problem gambling as a part of its responsible gaming policy.

Gaming operations are carried out in several currencies that include the U.S. Dollar, the British Pound and the Euro. Platinum Play Casino offers several payment options including credit cards like Visa, MasterCard and Diners and e-wallets like Click2Pay, Entropay, Ukash, eCheck, Instadebit, NETeller, ECO, ClickandBuy, UseMyBank and Moneybookers. Though direct bank transfers are slower some players prefer them. The banking section provide detailed information such as if the option is available to U.S. residents, if it offers any bonuses, the currencies that can be used in the option, the time taken for funds to be credited and if the option can be used to withdraw funds.

Platinum Play Casino exhibits professionalism in all aspects of its operations. Useful and necessary information is provided upfront and the navigation is smooth and easy.

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Casino Bonus Details

The bonuses are available in the currency the player chooses to play in. The New Player promotion offers a maximum of 400 credits spread over two deposits. The first deposit provides a bonus of 150% subject to a maximum of 150 credits while the second deposit provides a bonus of 100% subject to a maximum of 250 credits. There is also a 10% first deposit bonus on deposits made through EcoCard, Entropay, NETeller and Click2Pay. The maximum limit for this bonus is 100 credits. The Refer A Friend bonus offers a bonus of 100 credits per friend referred. Platinum Play also holds promotional competitions like International Casino games IV and International Slots League.

The Fortune Lounge Players Club is the loyalty program at Platinum Play Casino. 1 loyalty point is offered for $1 wagered on slots games and 1 loyalty point for every $5 wagered on other games. Players can redeem 1000 points for $1. Another advantage of getting more loyalty points is the loyalty point bonus. This bonus varies from 5% to 25% of the loyalty points earned depending on the level of loyalty points earned.

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Casino Software Details

Platinum Play Casino is powered by the Viper software from Microgaming. The software comes in 13 languages with enhanced special effects and faster game speeds. Players can either download the software or play in the “instant play” mode. Also they can play for free or engage in real money wagering. Some multi-player games and live dealer games have also been introduced. The CashCheck and PlayCheck features allow players to view all financial and gaming transactions.

Platinum Play Casino offers more than 250 casino games. The slots games include video slots, reel slots, mega spin slots and fruit machines. The variety that is found in roulette and blackjack is rarely found in other online casinos. There are 5 varieties of roulette and 38 varieties of blackjack games. The multi hand blackjack games from the Microgaming Gold series are very popular. The multi hand video poker games known as Power Poker are equally popular. The other games offered include keno, craps and baccarat. Platinum Play Casino also links to a poker room. Two useful features are a separate listing of new games and detailed games guides.

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Customer Support Details

Platinum Play Casino provides all required information in each functional section. The FAQs link to this information. The areas covered include technical issues, banking games and promotions. The casino also provides an internal search engine, which is a boon to new players who may otherwise have difficulty in navigating through the site.

The customer support is excellent as well. Toll free telephone numbers have been provided for 15 countries. Support through e-mail is provided as well. Should customers be dissatisfied with the response they are advised to contact the floor manager directly, whose e-mail address is also provided. Finally there is a 24/7 live chat support. For players who have forgotten the password there is a separate support line. It is hardly surprising that Platinum Play customers are extremely satisfied with the support provided.

Telephone toll-free - Australia 1-800-658460; Canada 1-866-745-2415; France 0-805-108218; Germany 800-0003370; Greece 00800-127-304; Hong Kong 800-903483; Italy 800-986542; Malaysia 1-800-812500; Portugal 0-800-815386; Singapore 0-800-1204340; Spain 0-800 3000 87; Taiwan 801-279-906; Thailand 1-800-120665859; United Kingdom 0-808-2386055; USA 1-866-745-2415 E-mail [email protected]

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