Roxy Palace Casino

A Full and Detailed Review of Roxy Palace Online Casino

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Quick Facts About Casino

Casino Roxy Palace Casino

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General Overview
Bonus Details
Casino Software Details
Customer Support Details

Software Provider Microgaming
Max Bonus $100
Bonus Match % 100%
Min Purchase $20
U.S. Accepted Does Not Permit U.S. Players

General Casino Overview

Roxy Palace Casino was launched in 2000. It is licensed by the Lotteries and Gaming Authority of Malta. Since its operations are audited by eCOGRA, players can expect the gaming to be fair. Security is another concern of players that Roxy Palace Casino addresses adequately. It uses sophisticated encryption technology to secure sensitive data transmitted over the Internet between the players’ computers and the casino’s server. Hence information like credit card details are protected from unauthorized access by third parties. Each transaction is recorded in detail in the archives thus creating a complete audit trail in the unlikely event of a dispute.

Roxy Palace Casino accepts the more common of the banking options. The deposit options include credit cards such as Mastercard, Visa and Diners Club, NETeller, Click2Pay, FirePay, Moneybookers, PaySpark and Citadel. Canadian players can also use eCheck and UseMyBank. The casino offers a bonus of 15% of the deposit subject to a limit of $50 for depositing funds through NETeller, Click2Pay, FirePay or eCheck. Funds can be withdrawn using NETeller, Click2Pay, FirePay, ACH Direct Bank Transfer and checks sent by mail. Complete details about all deposit and withdrawal options are available in the banking section.

The lobby of Roxy Palace Casino is slightly cluttered up with graphics and hence new players may have to search a bit for the links. However it has many interesting and useful features. The current tickers of individual progressive games are displayed in the lobby. So are the names of the jackpot winners.

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Casino Bonus Details

The Sign Up bonus offered by Roxy Palace Casino is 100% of the player’s first  deposit subject to a maximum limit of $100. A minimum deposit of $20 is required to avail of this bonus. The good thing about this bonus is that it is credited within 45 minutes of making the deposit. Bonuses can also be earned in the promotional schemes offered by Roxy Palace Casino. The most popular scheme is the $50,000 Bonus Slots Magic. The highest wagering slots players in the month get a share of the pool prize. The top three wagers are also entitled to additional bonuses. Another popular scheme is the Roxy Poker Challenge that is based on video poker. Players with the highest winning percentages share the prize pool. Winning percentage is calculated by dividing the winning hands with the total hands played.

The Players Club at Roxy Palace Casino offers loyalty points that can be redeemed for cash. Some designated games offer double loyalty points so look out for those.

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Casino Software Details

Roxy Palace Casino is powered by Microgaming’s Viper software. This software is available in 9 languages including English. French, Italian and Dutch. The download version of the software is 6 MB. Two of the popular games download first and can be played while the remaining software downloads. A no download flash version is also available.

Roxy Palace Casino offers more than 300 games. The variety of blackjack games is really amazing. The other table games include roulette, baccarat, craps, casino poker and sic bo. In all there are 14 types of table games. The variety of slots games is equally amazing. There are the classic slots games, the video slots games and the progressive jackpot slots games. The total number is over 80. The video poker range features single hand games, multi hand games and progressive games. Some of the multi hand games go up to 100 hands. Screenshot previews of the games are available. The PlayCheck and CashCheck features allow players to view gaming and financial histories without exiting the games.

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Customer Support Details

Roxy palace Casino has a fairly comprehensive FAQs section that covers technical issues and issues on banking and promotions. It also provides information on legal and security matters. Players are advised to read this section before contacting customer support because it is likely that the query is addressed here. 

In case the need arises customer support is available round the clock through e-mail and on telephone. Separate e-mail addresses have been provided for different functions, which leads to quicker and more effective response to queries. Roxy Palace Casino has provided toll free telephone numbers for 12 countries reflecting the international character of the casino’s clientele. Unfortunately the casino does not provide support through live chat, which is fast becoming the most popular mode of seeking help.

United Kingdom 0800-731-4292; Israel 1-800-945-1603; Netherlands 0800 022 4147; Hong Kong 800-90-1710; Australia 1-800-150-804; Italy 800-871-918; Canada 1-866-509-1827; Japan 0044-22-27-2102; France 0-800-90-1998; Korea 00798-271-001; Germany 0800-181-5879; Portugal 800-827-003 E-mail - General Support [email protected]; Account Queries [email protected]; Casino Rules [email protected]; Credit Limits creditli[email protected]; Guest Player Support [email protected];
Loyalty Program [email protected]; Promotions and Competitions [email protected]; Technical and Download Support [email protected]

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